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Privacy Notice This privacy notice explains how Turbine Controls Ltd will collect and process your personal data if you are a customer, supplier, job applicant, referee or emergency contact of an employee, or use our website. We comply with the latest data protection legislation, including the General Data Protection Regulation (GDPR). Please note that we may amend this Privacy Notice from time to time and will post any changes here.
About us Turbine Controls Ltd is a leading manufacturer of control systems and specialist engineering services for the gas and steam turbines. In providing these services we process personal data and in doing so, we act as a data controller.
Who to contact regarding your personal data Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. Our Data Protection Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how Turbine Controls Ltd uses your data.
Contact our Data Protection Manager by using the Contact page of our website or by writing to Turbine Controls Ltd at 52 Kenilworth Drive, Oadby, Leicester, LE2 5LG, UK
How we collect and process personal data You may give personal data such as relevant business contact information and/or personal data to Turbine Controls Ltd directly, via an application form, or via our website. Turbine Controls Ltd will only use your personal data for the purposes of providing you with services relevant to you.
We collect the minimal personal data necessary for the provision of our business, and we are committed to keep this information accurate and up to date, only use it for the purpose for which it was provided, and not keep it longer than is necessary.
The main ways we will process your personal data: If you are a customer Turbine Controls Ltd processes customer and prospective customer data so that we can provide you with the products and services you require. We only ask for and collect the information we genuinely need in order to achieve this purpose.
Where we have a contract with you, by law, for tax purposes, we have to keep basic information about our customers for six years after they cease being customer. This includes contact, identity, financial and transaction data. Where there is no contract in place, we will keep your data whilst we have meaningful contact with you; this includes written and verbal communication, and where you click through from our marketing communications. If there has been no meaningful contact for two years we will securely delete your information.
If you are a supplier We process your personal data to ensure that contract arrangements between us are properly managed. This ensures that the relationship runs smoothly, and we comply with legal requirements.
By law, for tax purposes, we have to keep basic information about our suppliers for six years after they cease being suppliers. This includes contact, identity, financial and transaction data.
If you apply to work at Turbine Controls Ltd Turbine Controls Ltd will process your personal data if you make an application to work with us. We only ask for and collect the information we genuinely need for our legitimate interests in being able to recruit the best people to join our team.
We keep all application data for 6 months and then it is destroyed unless you give consent to be added to our talent pool for future roles or you are successful and hired to work with us.
If you are a referee or emergency contact of an employee of Turbine Controls Ltd If you are a referee. We will make contact to see if you are prepared to provide a reference, and will provide you with an option to object to your data being processed. We keep this data whilst the employee remains at Turbine Controls Ltd. The personal data processed would normally be name, contact details and company.
If you are an emergency contact. We will make contact to see if you are prepared to act as an emergency contact, and will provide you with an option to object to your data being processed. We keep this data whilst the employee remains at Turbine Controls Ltd. The personal data processed would normally be name, relationship to candidate and contact details.
If you use our website This applies to all users of our websites – the general public, customers and prospective customers, suppliers, referees and emergency contacts and applicants wanting to work at Turbine Controls Ltd. We only ask for and collect the information we genuinely need for our legitimate interests in being able to provide a great website experience.
Cookies and IP addresses Turbine Controls Ltd uses cookies on our website for your shopping experience. A cookie is a small piece of data that a website asks your browser to store on your local device. The ‘cookie’ allows the website to ‘remember’ your actions or preferences over time.
Most browsers support cookies, but users can set their browser to delete them and will allow you to delete them whenever you like.
Turbine Controls Ltd uses a third-party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to our websites.
Disclosure of personal data to 3rd parties Other than to our own service providers, Turbine Controls Ltd will not pass on your personal data to any other third parties without your consent unless the law requires us to do so or where there is immediate danger to your health. Turbine Controls will never sell your data.
We may pass on your personal data to service providers contracted to Turbine Controls Ltd in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details securely, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of the information in line with Turbine Controls Ltd procedures.
Data Security In the event of any suspected personal data breach we will notify you and the Information Commissioners Office (ICO) of a breach where we are legally required to do so.
Your rights as a data subject Right of access – you have the right to request a copy of the information that we hold about you. You can do that by contacting us through the Contact page of our website or by writing to Turbine Controls Ltd, 52 Kenilworth Drive, Oadby, Leicester, LE2 5LG, UK. If we do hold information about you we will:
Please note that you will need to provide proof of identity – passport, driving license or birth certificate.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records by visiting this page or getting in touch with our Data Protection Manager.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you may have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Turbine Controls Ltd refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
Complaints We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact our Data Protection Manager at Turbine Controls Ltd using the Contact page of our website or by writing to Turbine Controls Ltd, 52 Kenilworth Drive, Oadby, Leicester, LE2 5LG, UK.
If you are still not happy with how your personal data is being processed by Turbine Controls Ltd or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.